Returns and refunds

Last updated: October 14, 2026

GLOED is preparing its first collection. Orders are not open yet. This policy will apply when products become available for purchase.

Change of mind

You may request a return within 30 days of delivery. To qualify, the product and any included power bank must be unused, in their original condition, with all accessories, instructions and packaging. Email elwintenhove@gmail.com with your order number before sending anything back. We will provide return instructions and an address. Do not send a return without contacting us first.

For a change-of-mind return, you pay the return shipping cost. We recommend tracked shipping. We will refund the product price and applicable taxes to the original payment method after we receive and inspect the return. Original shipping charges are not refundable for change-of-mind returns. We will tell you if the return is declined and why.

Damaged, defective or incorrect items

Inspect your order when it arrives. If it is damaged, defective, or different from what you ordered, contact us promptly with your order number and photos if possible. We will help arrange an appropriate remedy, such as a replacement or refund, and cover reasonable return shipping when a return is needed. If a battery is swollen, leaking, damaged or overheating, stop using it and contact us before shipping it; do not mail a damaged battery without specific instructions.

Refund timing and cancellations

Once a return is approved and inspected, we will process the refund to your original payment method and email you an update. Your payment provider may take additional time to post it. If you need to cancel an order before shipment, contact us as soon as possible. We cannot guarantee cancellation once fulfillment begins; if it ships, the return process applies.

Nothing in this policy limits rights or remedies you may have under applicable consumer protection law.

Product support

If your product is faulty or you need help using it, contact us with your order number and a description of the issue. Product-specific support and any additional warranty terms will be stated before ordering opens.

Pre-order cancellations

When pre-orders open, you may request cancellation and a refund before dispatch by emailing us with your order number. If a dispatch window changes, we will contact you with the updated timing and cancellation options. Once an order has shipped, the return process applies. Your statutory rights are unaffected.