Shipping and delivery

Last updated: October 14, 2026

GLOED is preparing its first collection and is not taking orders yet. When sales open, we currently plan to ship within Canada. The destinations available for your address, delivery methods, shipping charges and any applicable taxes will be shown at checkout before payment. We will publish processing and estimated delivery times once our stock and carrier arrangements are confirmed.

Delivery estimates are estimates, not guarantees. We will send a shipment confirmation and tracking information when available. If an order cannot be shipped as expected, we will contact you with the options available, including a refund where required by law.

Please check your shipping address before placing an order. Contact us promptly at elwintenhove@gmail.com if you need to change it. We will try to help before fulfillment, but cannot guarantee a change once the parcel is with the carrier. If tracking shows delivery but you cannot locate the parcel, contact us so we can investigate with the carrier.

Products or packages that include lithium-ion power banks may be subject to carrier restrictions. Do not return a damaged or swollen battery without first contacting us for instructions.

Pre-order timing

A pre-order is for a product that is not ready for immediate dispatch. Each offer will state an estimated dispatch window before payment. Dispatch is when we send your parcel; carrier transit time follows. If a promised window changes, we will contact you with revised timing and cancellation or refund options.